Frequently asked questions

We are an authorized telecommunications dealer operating through the JNA Dealer Program. We help residential and business customers across the United States compare internet, TV and phone services, choose a suitable package, and get support with new activations, upgrades and general sales inquiries.

No. Telisens LLC is an independent authorized dealer. Provider names and trademarks belong to their respective owners and are used for identification only. We are not those companies and we do not speak on their behalf beyond our dealer authorization.

It is the approved dealer channel through which we are authorized to present plans from participating telecommunications providers and submit customer orders. Working through that channel is what lets us compare several providers in a single conversation.

No. Comparing options with our team is free and carries no obligation. If you place an order, you pay the service provider directly under the plan you select, at their rates.

We assist customers across the United States. Which specific providers and plans are available to you, however, depends entirely on your service address — coverage can differ between neighboring streets.

Call us on +1 (832) 285-3317 or send your ZIP code through the contact form. We review which participating providers serve the area, then confirm at the exact address before anything is ordered.

The service provider you select. They are responsible for scheduling, the technician visit, equipment and activation. Some providers also offer self-install kits for eligible addresses.

Lead times are set by the provider and vary by region, service type and time of year. We will tell you the expected window when the order is placed, but the provider owns the schedule.

In most cases, yes. Number transfer support depends on the provider and your current carrier, so we check eligibility before you commit to a change.

Yes. Send us the new ZIP code as early as you can. Your current provider may not serve the new address, and a better option may be available there — it is worth comparing rather than assuming.

We assist with upgrades and general sales inquiries for participating providers. Some account-specific changes must be made by the provider directly with the account holder — we will tell you when that is the case.

No. Any pricing shown on this site is illustrative and does not constitute an offer. Plans, speeds, promotional periods, taxes, fees and equipment charges are set by the provider and vary by address and term. We confirm current pricing with you before an order is placed.

Your service provider. Billing, payments, promotional credits and account management are handled entirely by them. Telisens LLC does not bill you for the service.

The rate typically moves to the provider's standard price for that plan. We flag the promotional length and the post-promotional rate before you order so there are no surprises later.

It depends on the provider and plan. Routers, receivers and DVRs may be included, leased for a monthly fee, or bought outright. We will tell you which applies to the package you are considering.

Technical support and ongoing service delivery are handled by your provider, and contacting them directly is usually fastest. You are still welcome to call us with general questions and we will point you to the right place.

Yes. We support everything from a single small office to organizations with several locations that need internet and voice at each site.

Yes. Send us the addresses and we will review availability site by site, then bring back a coordinated set of options with one point of contact for the rollout.

Static IP addressing and service-level commitments are offered by some providers on business plans. Tell us what you need and we will check which participating providers can support it at your site.